Policies

Outperformance Cleaning Policies

1. Booking and Scheduling

• Online Booking: Clients can book cleaning services through our website. Simply fill in your details, select the type of service, and choose a convenient time slot. We offer both hourly and flat rate services to suit your needs.
• Service Hours: Our cleaning services are available from 7 am to 6 pm, Monday to Saturday. For any urgent requests or specific timing needs, please contact our support team.
• Bookings must be made 48 hours in advance. If booked any earlier, our friendly staff will contact you to arrange the best suitable time.

2. Pricing and Payments

• Hourly Rate: Ideal for specific cleaning tasks or short sessions. Our cleaners will focus on your priorities during the booked time.
• Flat Rate: Perfect for comprehensive cleaning. Our team will follow a detailed checklist to ensure your entire home is thoroughly cleaned.
• Discounts: Regular clients enjoy discounts. For example, weekly or fortnightly services are offered at reduced rates.
• Payment: Payments can be made online via our secure payment gateway. We accept major credit cards and electronic bank transfers.

3. Service Guarantee

•  Satisfaction Guarantee: If you're not completely satisfied with our service, let us know within 24 hours. We'll re-clean the areas of concern.
• Quality Assurance: All our cleaners are experienced, background-checked, and fully insured. 

4. Health and Safety

• Safety: We adhere to strict health and safety protocols, including the use of disinfectants and personal protective equipment (PPE). Our cleaners are trained to follow guidelines to ensure a safe and hygienic environment.
• Insurance: We carry comprehensive insurance to cover any accidental damages during our service. Your home and belongings are safe with us.

5. Cancellations and Rescheduling

• Cancellation Policy: Cancellations or rescheduling should be made at least 24 hours in advance. Late cancellations may incur a fee equivalent to the minimum service charge.
• Flexibility: We understand that plans can change. Please contact our support team to discuss any last-minute changes or urgent needs.

6. Additional Services

• Specialized Cleaning: We offer additional services such as oven cleaning, fridge cleaning, and steam carpet cleaning. These can be added to your booking at an extra cost. 
• Custom Requests: If you have specific cleaning requirements, please let us know. We strive to accommodate special requests to meet your needs.

7. Contact Us

• Support Team: Our friendly support team is available to answer your questions and assist with bookings. 
• Feedback: We value your feedback. Please share your experience with us to help us improve our services.